This Refund Policy applies to all transactions on Textlino. Please read it carefully before making any purchase.
1. What You Buy
New accounts get one release kit free. After that you buy releases in one-time packs through Stripe checkout: 1 release for $4.99, 5 for $17.99 or 10 for $29.99. One release covers one release kit; your balance can also be spent on single texts. There is no subscription.
This Refund Policy explains when purchased releases may be refunded.
2. Refund Rules for Digital Content
2.1 Digital Goods — No General Refund Right
Purchased releases are digital content that is supplied as soon as you generate. Under EU Directive 2011/83/EU, Article 16(m), the right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium if performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.
By purchasing releases, you consent to immediate access and acknowledge this.
2.2 When We Will Issue a Refund
Despite the above, we will consider refunds in the following cases:
- Payment error: You were charged incorrectly (duplicate charge, wrong amount).
- Service failure: A system-wide outage prevented you from using releases you paid for, and we were unable to resolve the issue within 72 hours.
- Unauthorized transaction: Your payment method was used without your authorization.
2.3 When We Will NOT Issue a Refund
- You changed your mind after purchasing.
- You are unsatisfied with the quality of AI-generated text (the output is provided "as is" — see our Terms of Service).
- Your account was suspended or terminated due to violations of our Acceptable Use Policy.
- A failed generation: the releases or texts it used are returned to your balance automatically, so no refund is needed.
2.4 No Subscriptions
Textlino sells one-time packs only. Nothing renews or charges you again automatically.
3. How to Request a Refund
To request a refund for an eligible case:
- Email [email protected] within 14 days of the transaction.
- Include your account email, the date and amount of the transaction, and a description of the issue.
- We will review your request and respond within 10 business days.
Approved refunds will be processed to the original payment method within 5-10 business days, depending on your payment provider.
4. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank. Filing a chargeback without first attempting resolution may result in account suspension pending investigation.
5. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated on our website and, where applicable, via email to paying customers.
6. Contact
Questions about billing or refunds? Contact [email protected].